Claims Services

In the unfortunate event of loss or damage, you will need to promptly report a claim to Golden Bear Insurance Company’s Claims Services. Our experienced claims consultants are committed to the fair and efficient resolution of claims and will timely assist you in understanding your insurance policy and in providing to you the covered benefits due under your policy. 

Where to report a claim


Insureds may report a claim in one of four ways: 

1) Submit an electronic Notice of Claim (fill out and submit form below). Please note:

     a. You can only submit an online claim using Firefox or Google Chrome browsers.

     b. If your online claim is received by our office, you will receive a "Thank you for your claim submission" notice.  If you do not receive this notice,

         your claim has not been received.  Please resubmit your claim using steps 2), 3) or 4) below.

 
2) To report a claim by phone: 
  * To report an EARTHQUAKE claim, call our 24 hour Earthquake Claim Care hotline at 1-800-288-4338. 
  * To report all other claims, call Golden Bear Insurance Company Claims Services at (209) 948-8191 Ext. 123 between 8:30 a.m. and 5:00 p.m. Pacific Standard Time.

3) Contact your agent or broker and have him or her complete an ACORD - Notice of Loss form 
    and fax it to Claims Services at (209) 948-3026 or email it to claims@goldenbear.com 

4)Submit a Notice of Claim by mail, email, or fax 
   Mail: 
            Golden Bear Insurance Company 
            Claims Services, Attn: Notice of Loss 
            P.O. Box 271 
            Stockton, CA 95201. 

   Email: claims@goldenbear.com 

   Fax: (209) 948-3026 

Your notice of claim should include the following information:


  • * Insured’s policy number and best contact information
  • * The date of loss
  • * The address and specific location where the loss occurred
  • * The name and address of any injured person(s)
  • * The name and address of any witnesses
  • * A description of the incident


Your claim will be assigned to a claims consultant experienced in handling the type of loss you report. He or she will contact you for additional information relevant to the particular facts of the loss.


Be Prepared in the Event of an Earthquake

Golden Bear insureds with personal lines or commercial lines earthquake coverage should report claims as soon as reasonably possible in one of the four ways indicated on this Claims Services page. The United States Geological Survey, USGS, website provides up-to-date information on earthquake occurrences in the United States and around the world. It also provides information on what to do before, during, and after an earthquake. Insureds are encouraged to review the USGS website before an event occurs, so they are better educated and better prepared to avoid property loss and personal injury.www.earthquake.usgs.gov

Submit A Claim


Claims Submission: First Notice of Loss


Type of Insurance Claim:


Reporting Party:
First Name:

Last Name:

Street Address:

City:

State:

Zip:

Email:


Insured (if different than reporting party):
First Name:

Last Name:

Street Address:

City:

State:

Zip:

Email:

Insured’s telephone number:

Insured’s cell number:


Mailing address of Insured (if different from scheduled property):
Street Address:

City:

State:

Zip:


Policy Number:


Date of Loss:


Describe the type or nature of claim:


Injuries? y/n:
Yes
No

Describe nature and extent of injuries:


Witness? y/n:
Yes
No

First Name:

Last Name:

Street Address:

City:

State:

Zip:

Email:


Police Report y/n:
Yes
No







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